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All West Lothian Libraries to offer 'Click/Phone and Collect' services

From Monday 14 September Click/Phone & Collect appointment-based services will be available from all 14 West Lothian public libraries

11 September
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Customers will be able to search, select and reserve up to five items from the entire library catalogue and book appointments at their local library to collect them. Items in stock at libraries will be available for collection from the same library two working days after they are reserved.  If the item is not in stock at the chosen library, customers should wait to be contacted by a member of staff before booking an appointment to collect.

 

Customers can then book a slot to collect and/or return their items using the MYPC booking system.  Separate appointments are not necessary if collecting and returning items at the same time.

Step by step guides on the processes are available via the Libraries section on the West Lothian Council website - Libraries

If customers don't have access to the internet they can phone their local library to reserve items and book appointments for collections or returns.   

Please note that only library members with a pre-arranged appointment will be able to collect or return items.  All items will be bagged, labelled and ready for uplift by the customer at their pre-booked appointment time.

There will be no facility to browse the library stock, use PCs, printers, photocopiers or access any other in-house/physical library service at the present time.

For more information on these services and individual library appointment times please visit: https://www.westlothian.gov.uk/libraries. or telephone your local library from Monday 14th September.

Executive councillor for culture and leisure, Dave King said: "The click and collect service has allowed us to bring back an element of the library service that we know is so important to the lives of many in our communities. We're now pleased to be able to expand this service across all of our libraries".

 

"It is very important that everyone continues to follow the guidance set out when either booking or visiting a library."

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