Everyone that goes to work deserves to be treated with respect, and the message for West Lothian Council staff is that all instances of violence and aggression directed towards them when they are undertaking their work must be reported.
West Lothian Council, Head of Corporate Services, Lesley Henderson said: "This is an issue that is becoming more prominent and the council is committed to supporting staff who work in, what can be at times, very difficult circumstances."
"No one should be abused, threatened or attacked at work when they're trying to do their job. Unfortunately, we're seeing a growing amount of abusive and aggressive behaviour, including on the phones, on social media and in person.
"Our priority is to focus on the wellbeing of our staff and to take all the steps available to us to protect them from this type of behaviour."
